Case studies

Operational outcomes, not deliverables.

Each project here started as a business problem — a regulated cohort that wouldn't scale, a stakeholder request that arrived as a solution, a training program nobody used. Here's how the work unfolded.

Ashley mapping out a Customer Call Training framework on a glass wall

Featured case studies

Patient support · Regulated healthcare

From Memorization to Resource Mastery

Reducing onboarding time while improving performance in a regulated healthcare environment.

OnboardingRegulatedScenario designBlended learning

520 customer service agents — fully virtual cohort — onboarded ahead of an annual insurance change. Designed for resource fluency, not memorization.

520
Learners trained
16.7% → 10%
Attrition reduction
50%+
Faster time to completion
3
Classes · 2 roles
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Storyline scenario · Stakeholder influence

Designing Under Ambiguity

Designing stakeholder influence and decision-making into training.

Scenario designBranchingSaaSSenior craft

A branching Storyline scenario where learners play an ID navigating a SaaS launch — choices shift adoption, support volume, and stakeholder trust.

3
Escalating stakeholder interactions
3
Invisible business variables
3
Realistic end states
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More on the way

Additional case studies in production.

Including a 4-day leadership curriculum delivered in 28 days and a 30+ module FDA-regulated revamp completed in 4 months.

Let's talk

Build training systems your employees can actually use.

I work with operations leaders, founders, and learning teams who need clarity — not another course library.

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