About
I design operational learning systems — not courses
I'm a senior instructional designer with 15+ years of experience building performance-driven learning in complex, fast-paced environments. I specialize in translating technical systems and evolving workflows — especially in healthcare and regulated industries — into clear, engaging training that drives real-world performance.
Currently
Sole ID supporting 11 FDA-regulated pharmaceutical programs at McKesson.
Based in
Phoenix, AZ
Education
M.A. Adult Ed.
How I think about learning
Four principles that guide every project
Design for performance, not memorization
Real proficiency comes from knowing where to look and how to decide — not from holding 100 rules in working memory.
Respect operational reality
Training has to fit into the day employees actually have. I design for the floor, not the ideal.
Influence without authority
Most training requests arrive as solutions. My job is to ask the questions that turn them back into real problems.
Build for the team that maintains it
Clean structure, consistent templates, and AI-assisted workflows so updates stay fast long after I'm gone.
Experience
Where the work has been
Nov 2018 – Present
Instructional Designer
McKesson
- Sole ID supporting 11 FDA-regulated pharmaceutical programs.
- Revamped 30+ modules across two major drug programs in 4 months.
- Reduced two drug program trainings from 3 and 8 weeks down to 2 weeks.
- Formally promoted to team editor for the learning and training team, with a pay increase — 700+ hours of editing and QA review across all courseware and job aids.
Nov 2017 – Nov 2018
Instructional Designer
InEight
- Designed technical training for a SaaS construction platform across 9 product areas.
- Converted manuals into Articulate eLearning with hands-on exercises making up 30%+ of the final product.
2009 – 2017
Instructional Designer
University of Phoenix
- Designed coursework that contributed to the SHRM Outstanding Student Chapter Award (2016, 2017).
- Led the cross-college Instructional Designer Exchange program.
What I do
Capabilities I bring to a team
The work usually lives at the intersection of operations and learning — onboarding, documentation, scenario-based eLearning, and the knowledge systems that hold it all together.
New Hire Onboarding Programs
Structured 30/60/90 frameworks that turn day-one anxiety into confident productivity.
How I approach it
I map ramp-up against the real work, not the org chart — what the role has to be able to do, in what order, with what support.
Training Program Development
End-to-end systems so training stops depending on one heroic person.
How I approach it
Design the system once, document it cleanly, hand it off — so the next person to touch it doesn't have to guess.
Process Documentation
Convert what's in your team's heads into clear, repeatable workflows.
How I approach it
Sit with the people doing the work, capture the real steps (not the idealized ones), and write it the way they'd actually use it.
eLearning & Digital Training
Scenario-based, mobile-ready modules that fit into real work schedules.
How I approach it
Branching scenarios over click-next pages. Decisions over recall. Built in Articulate Storyline and Rise.
Training Optimization
Audit what isn't working and rebuild for clarity, speed, and outcomes.
How I approach it
Start with the data — completion, time-to-proficiency, where learners drop off — then cut what isn't earning its place.
Knowledge Base Systems
Self-service resource hubs so your team finds answers without escalating.
How I approach it
Structure for how people actually search — not how the content is organized in someone's head.
In their words
What it's like to work with Ashley
"Ashley is a clear, dependable, and highly collaborative partner. She brings structure early, communicates expectations well, and follows through consistently. Working with her makes projects feel organized and achievable."
"She was able to break down complex tasks into easy-to-learn modules for new hires. Her PowerPoints were impactful, easy to follow, and genuinely inspiring."
"You bring strong organization, adaptability, and partnership to a learning team — bridging operational information with learner needs while staying collaborative and supportive."
"You're easy to collaborate with and consistent in how you work. You communicate clearly, keep things moving, and follow through on commitments."
"You are highly reliable with strong, effective communication."