Selected work

Projects worth walking through

Effective instructional design starts with understanding the problem, not simply building what's requested. These projects demonstrate how I approach learning challenges, navigate competing priorities, and make intentional design decisions to create solutions grounded in real-world performance needs.

Ashley mapping out a Customer Call Training framework on a glass wall

Featured projects

Patient support · Regulated healthcare

From Memorization to Resource Mastery

Reducing onboarding time while improving performance in a regulated healthcare environment.

OnboardingRegulatedScenario designBlended learning

Redesigned virtual onboarding for 520 customer service agents ahead of an annual insurance change, shifting the focus from memorization to resource fluency and practical application.

520
Learners trained
16.7% → 10%
Attrition reduction
50%+
Faster time to completion
3
Classes · 2 roles
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Storyline scenario · Stakeholder influence

Designing Under Ambiguity

Exploring stakeholder influence and strategic decision-making through interactive scenarios.

Scenario DesignBranchingStorylineStakeholder Management

An interactive Articulate Storyline experience featuring branching scenarios, decision-based consequences, and multiple outcomes. Learners navigate stakeholder pressure, challenge assumptions, and make strategic instructional design decisions in a realistic workplace situation.

3
Escalating stakeholder interactions
3
Invisible business variables
3
Realistic end states
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